First of all, to help you get the most out of our site, we have put together this how-to piece so you can learn how to use Allergy Out. We talk about the allergies we cover and our restaurant rating scale.
The allergies we cover
At Allergy Out, we focus on dairy, peanut, tree nut, fish, seafood, soy, sesame, wheat and egg allergies, as well as those with Coeliac Disease, gluten sensitivity, and other dietary conditions. We cover all allergies as defined by the European Food Safety Authority (EFSA).
How to navigate our directory of reviews
At the core of Allergy Out are our restaurant list and review database. We want to help you to learn more about how restaurants deal with allergies. Click on the ‘Restaurant Reviews’ section to explore the reviews section in more detail. On the review section, you can search restaurants by name as well as by various tags such as ‘brunch’. You can also search restaurants by allergy.
Learn about our rating scale
Users can rate restaurants on Allergy Out using a range from one to five. The scores for each restaurant are a weighted average of user reviews. The higher the star, the better. Below is a breakdown of the rating scale:
This indicates that you had a major allergy incident at that restaurant or perhaps you felt too uncomfortable to eat in the restaurant. A one-star rating is a major red flag.
You dined at a two-star restaurant but it feels risky to eat there. You probably wouldn’t recommend the experience to others. In a two-star rating, there would be no major allergic incident at the restaurant. However, you found the restaurant could be more clear on the food ingredients. The meal choices offered by the restaurant is overly restrictive. The staff have limited knowledge about allergy issues and do not put you at ease when discussing allergy issues. You may even have to send back the meal to the kitchen.
A three-star rating means that you feel safe eating at the restaurant. Therefore, the experience is less risky than a two-star restaurant. There is an allergy menu at the restaurant. However, the menu is limited in scope or hard to interpret. You maybe have more meal choices in comparison with a two-star restaurant, but they remain limited. Staff members point out relevant dishes to avoid on the menu. No allergy issues occur with your meal.
A four-star rating means that you feel safe and comfortable eating at the venue. You recommend the experience to other people. You did not feel that you are taking a significant risk with the meal and restaurant. The staff are knowledgeable on allergy issues. They share with you a dedicated allergy menu and point out relevant dishes to avoid on the menu. The restaurant has clear strategies in place to cater for your allergies. Overall, eating at the restaurant is an enjoyable experience.
A five-star rating means that you feel totally comfortable, safe and at ease eating at the restaurant. You recommend this place to others! The staff are highly knowledgeable on allergy issues. The restaurant has a dedicated and transparent allergy menu. Your meal is prepared in a separate environment to the central kitchen to reduce cross-contamination risks. Furthermore, the restaurant has clear strategies in place to cater for your allergies successfully. Due to all of this you have a great experience as an allergic diner. Most of all, five-star venues make you feel that your allergy is not a burden, but an opportunity for the restaurant to show off their skills in catering for allergy customers.
The restaurant reviews and ratings become more meaningful with more reviews and ratings from peers, and so please do add reviews of your restaurant experiences. We want to help share great meal experiences, testimonials and also to flag restaurants of concern.
In addition to our reviews and ratings also do have a look at our blog post because this section shares best practice on living with allergies. We welcome blogs from the Allergy Out community and do get in touch if you would like to contribute.
In conclusion, we hope this helps you to learn how to use Allergy Out. Do add any comments and or questions below.